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Quality Best Practices Mini-Assessment

Great companies strive to reduce waste, increase flexibility, and decrease lead times while still providing their customers with high-quality products by employing a variety of lean manufacturing techniques. How does your company compare against the best? Take our mini-assessment to find out!

My company has an up-to-date quality manual that clearly defines the processes, procedures, and resources that assure the quality of our products and processes.

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My company has a formal quality assurance program that uses quantitative (statistical) methods, SPC, gage R&R studies, benchmarking, quality function deployment, etc. to analyze products and processes.

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We track and analyze our scrap and rework on an ongoing basis.

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We track, report, and communicate "costs of poor quality" to everyone in the company on a regular and ongoing basis.

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We track the proportion of customer returns and analyze the reasons for them.

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We track warranty costs and analyze the reasons for warranty claims.

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We track and analyze defects on items and materials purchased from our suppliers.

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Poor quality of incoming materials affects our plant productivity.

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We have a corrective and preventive action program and use it to monitor and improve the quality of our products, processes, suppliers, and customer satisfaction.

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We have a company quality policy and, if asked, any employee can state what it is.

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Product returns due to damage during shipping are a problem for us.

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We have measurable, time-based quality objectives set on a regular basis by the management of our company.

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We provide regular, formal training and refresher training for all employees on quality concepts, standards of quality, and workmanship.

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We are a customer-focused company, and everyone strives to continuously improve all that we do to better serve our customers' needs.

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We develop and maintain quality plans for the overall organization or for specific products and regularly report results to senior management.

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We use poke-yoke methods and operator self-inspection or "quality-at-the-source" in all of our operations.

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We use formal methods for handling, tracking, and reporting of non-conforming or defective parts and/or products.

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We use an internal auditing program for monitoring the effectiveness of our systems and processes, and the results are regularly and formally reported to management.

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Quality management is a strategic business initiative and is "part-and-parcel" of our operating or business plan.

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Executive and/or senior management defines and documents the company's commitment to quality with respect to elements such as fitness for use, safety, performance, and dependability of our products.

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